Basic Shipping Info:

Because Arcadia Herbs manufactures all of our own products, it is very rare for us to be "Out of Stock" on any of the items listed in our website or product catalogs.  However, please allow up to two days for order processing, as each order is custom-prepared for individual shipment. (A Customer Service Representative will contact you if there will be any delay in your order).

The following is a basic guideline to our standard shipping timetable:

All orders require a correct and complete shipping address.  In the event that packages are returned to us due to insufficient address, you will be contacted for clarification of the shipping address and the order will be subject to additional shipping charges if applicable.  Please be sure to give us at least one form of contact information (telephone, fax or e-mail), so that we are able to contact you about your order. UPS CANNOT deliver to PO Boxes.

When filling out your address information, please be as complete as possible. Try not to use abbreviations and, if sending to a PO Box, please do not use POB or PMB abbreviations. Please also do not use dashes or spaces if your address does not require them. Our shipping system verifies addresses through the United States Postal Service. If you have any concerns about your address once you've submitted your order, please send us an e-mail or give us a call as soon as you can so that we can make sure that it is corrected by the time the package is ready to be shipped.

All Air Freight and International orders require both a correct and complete shipping address, along with a valid telephone number.  Carriers will impose a return service charge for any incorrect or incomplete shipping addresses. This charge will be passed on to our customers if we find that they neglected to provide complete shipping information.

Please Note:International Shipments (outside the USA) have different laws regarding herbal products and supplements. You, the purchaser, are solely responsible for knowing the laws and regulations appropriate for your area, and for abiding by those laws. Viable Herbal Solutions will not assume any liability for product shipments that are not otherwise available for over-the-counter use in other areas. Additionally, the purchaser is solely responsible for any associated import duties imposed.
Please be sure to select the INTERNATIONAL shipping option when submitting your online Order. If you incorrectly select a USA shipping option, this will cause a delay in processing your order. If you do not choose an appropriate shipping method, we will assign the cheapest one to your order.

International Restrictions - Shipping, Import, and Customs Issues
It is the customer's responsibility to make sure that they are allowed to import nutritional supplements from the U.S. into their respective countries. If the Customs officials in your country return your order to us, either because you did not have permission to import such supplements, or because such supplements are banned in your country, we will refund your credit card the amount equal to 80% of the product purchase price (less twice your shipping charge -- as we must pay our carrier the same shipping charge to return your order to us). Please check with your country's Customs officials to make sure that you are permitted to import nutritional supplements from the U.S.
Important Notice: Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the rare case in which your shipment is confiscated, Viable Herbal Solutions accepts no financial responsibility, and therefore will not offer any refunds for your order.

COUNTRIES WE SHIP TO
Due to certain Custom restrictions and issues that we have encountered, we currently limit our International shipments to the following countries/territories: